What is a Privacy Notice?
Under data protection law, you, as a patient of my MAX SENDS SOLUTIONS (TR0250176-V), have certain rights. To convey these rights to you clearly and briefly, we are giving you this privacy notice. This Privacy Policy (the “Policy”) describes how MAX SENDS SOLUTIONS , as a data controller, collects and uses personal information about you when you visit and use our websites, or when you correspond or otherwise communicate with us.
MAX SENDS SOLUTIONS (TR0250176-V)
27-1, Jalan Desa, Taman Desa,
58100 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur
Malaysia
Phone: +60 18-964 5606
Email: info@dento.asia
The Personal Information We Process and What We Do with It
We record and utilize the following classifications of personal data which include: name, address, email, phone numbers, date of birth and health data relevant for treating you at our MAX SENDS SOLUTIONS (TR0250176-V). For those using health insurance coverage, we also collect details of your policy in order to invoice your treatment and collect payment.
Our legal basis for storing and using this information is a contract, authentic interests and to comply with our legal obligations. We are permitted to store and use your health data as we are a recognised medical care provider.
We have internal policies and controls in place to ensure that your information isn’t lost, accidentally destroyed, misused or disclosed, and is not accessed except by our staffs and processors in the proper performance of their duties.
How We Obtained Your Data
Your details have been collected directly from you, via our new patient registration procedure and health information given to the practitioner. Occasionally, we also collect personal information from a third-party referrer like a consultant, insurance agent.
Sharing Your Personal Data
We only share your details with a third party with your explicit consent, where, for example, we are co-managing your case with another medical professional or if you might want us to advise a physical trainer on an exercise regime. As health insurance organizations are co-controllers of your information, we do not ask your consent to share your data with your healthcare insurance providers.
How Long We Keep Your Personal Data
We will retain your personal data as long as your record is active and/or it is needed to provide you services. At any time, you can erase your personal details or instruct us to remove them. We will retain your personal information only for as long as necessary to comply with legal obligations, resolve questions, and enforce our agreements.
Automated Decision Making and Profiling
We do not use any systems which utilize automated decision making or profiling in respect of your personal details.
Your Rights
As we process your personal information, you have few specified rights. These are a right to be informed, the right to access, a right of rectification, a right of eradication, and a right to restrict and object to processing.
You may demand a copy of your information at any time. Please make such a request in writing or by email to our MAX SENDS SOLUTIONS (TR0250176-V), whose personal data are shown. Please provide the following data: your name, address, phone number, email address and details of the data you require.
If you believe any of the personal information we hold on you is inaccurate or incomplete, please call us directly and any necessary corrections to your information will be made immediately.
If you believe we should erase your information, please consult the clinic, whose data are shown above.
If you believe we are using your details in a way that you did not understand or agree to and wish to restrict such processing, please contact the clinic, whose details are shown above.
Where you have given explicit consent for us to process your information you have a right to withdraw this consent at any time.
Data Breaches
Should your personal information under our control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will reach you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the idea of the breach and the steps we are taking to manage it.
If your inquiry with MAX SENDS SOLUTIONS (TR0250176-V), has not been satisfactorily addressed, or if you believe we are processing your details not following the law or this Policy, please contact info@dento.asia and we will do our best to resolve your concerns.